Shipping policy
Shipping
Echo’s Treats does not currently offer standard shipping for perishable treats, cakes, canine beverages, or made-to-order food products.
If shipping becomes available for a specific nonperishable product, that option and its applicable cost, processing time, and delivery terms will be clearly stated on the product page or at checkout.
Pickup and Delivery Policy
Echo’s Treats primarily fulfills orders through scheduled local pickup, market pickup, and approved local delivery arrangements. We do not currently offer standard parcel shipping for dog treats, cakes, canine beverages, or other perishable products.
Please review the pickup or delivery information shown on the product page, at checkout, and in your order confirmation before placing your order.
Order Processing
Many Echo’s Treats products are handmade, made to order, or prepared for a specific event or pickup date. Processing times vary depending on the product, order size, customization, and selected pickup date.
Your order confirmation will include the pickup or fulfillment information available at the time of purchase.
Submitting an order does not change the preparation time, ordering deadline, or pickup schedule listed for that product or event.
Local and Market Pickup
Customers must select or confirm an available pickup date and location when ordering.
Pickup options may include:
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Farmers markets and community events
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Scheduled local pickup locations
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A pickup arrangement confirmed directly by Echo’s Treats
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Another location specifically listed at checkout or on the product page
Orders must be collected during the scheduled date, time, and location.
Please bring your order confirmation or the name used to place the order when picking it up.
Pre-Orders
Pre-orders are only available for the markets, events, dates, and locations currently listed on our website.
Orders must be placed before the deadline shown for that pickup opportunity. Once the ordering window closes, we may not be able to accept changes or additional orders.
If an order is accidentally placed for an inactive or unavailable pickup date, Echo’s Treats may cancel the order and issue a refund.
Missed Pickups
Because many products are made specifically for a scheduled pickup and may be perishable, missed pickups are not automatically eligible for a refund or replacement.
Contact us as soon as possible if you are unable to collect your order. We will let you know whether an alternative arrangement is available, but another pickup date cannot be guaranteed.
Orders that are not collected and cannot be safely held may need to be discarded.
Custom Cakes, Wedding Orders, and Special Orders
Custom cakes, wedding products, personalized treats, and other special orders will be prepared for the date agreed upon during ordering.
The customer is responsible for providing complete and accurate information, including:
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The requested pickup date
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The pickup location
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Contact information
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Customization details
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Any ingredient or allergy questions
Changes to the pickup date or order details are subject to availability and may not be possible after preparation has begun.
Wedding and large-event orders are also subject to the deposit, cancellation, and refund terms stated in our Returns and Refunds Policy and any applicable invoice or order agreement.
Local Business Delivery
Delivery for Paw-tners in Enrichment, wholesale customers, event partners, or other approved local businesses is arranged separately.
Delivery availability, timing, service area, minimums, and any applicable fees will be confirmed directly with the business. A delivery is not considered scheduled until Echo’s Treats has confirmed the arrangement.
Customers should ensure that someone is available to receive the order and that an appropriate storage location is available.
Order Changes
Contact us as soon as possible if you need to change your order, pickup date, or pickup location.
Changes are not guaranteed and may not be possible after:
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The ordering deadline has passed
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Ingredients or materials have been purchased specifically for the order
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Customization has begun
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The product has entered preparation or production
Additional charges may apply if an approved change requires additional ingredients, materials, labor, or delivery arrangements.
Delays, Closures, and Event Changes
Farmers markets, community events, and outdoor pickup opportunities may be delayed, relocated, or canceled due to weather, venue decisions, emergencies, or circumstances outside our control.
If Echo’s Treats changes or cancels a scheduled pickup opportunity, affected customers will be contacted using the information provided with their order. Depending on the situation, we may offer:
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An alternative pickup arrangement
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Transfer to another available pickup date
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Store credit
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A refund
We are not responsible for delays caused by a customer providing incorrect or incomplete contact or pickup information.
Product Care After Pickup
Customers are responsible for properly transporting and storing products after they have been collected or delivered.
Please follow any storage, refrigeration, freezing, serving, or use instructions included with the product. Do not leave perishable products in a hot vehicle or in hot and humid conditions for an extended period.
Echo’s Treats is not responsible for damage, spoilage, melting, breakage, or quality changes that occur after pickup or delivery due to improper handling or storage.
Questions
For questions about an order, pickup location, scheduled delivery, or event change, contact: