Privacy Policy

Last updated: July 7, 2026

This Privacy Policy explains how Echo’s Treats LLC, referred to as “Echo’s Treats,” “we,” “us,” or “our,” collects, uses, stores, and shares personal information when you visit www.echostreats.com, make a purchase, submit a form, contact us, or otherwise interact with our website and services.

By using our website, you acknowledge the practices described in this Privacy Policy.

Contact Information

Questions, requests, or concerns regarding this Privacy Policy or your personal information may be sent to:

Echo’s Treats LLC
Email: support@echostreats.com

Personal Information We Collect

The personal information we collect depends on how you interact with Echo’s Treats.

Contact and Order Information

When you place an order, request a custom product, submit an inquiry, or contact us, we may collect:

• Your name

• Email address

• Telephone number

• Billing address

• Delivery or pickup information, when applicable

• Order details and purchase history

• Payment and transaction information

• Customization instructions

• Wedding, event, or requested fulfillment dates

• Information you choose to provide about your dog, business, event, or order

Payments are processed through Shopify and its payment-service providers. Echo’s Treats does not ordinarily receive or store your complete payment-card number.

Customer Support and Communications

When you contact us, we may collect:

• The contents of your message

• Your contact information

• Photos or documents you submit

• Information needed to answer a question, resolve a concern, or fulfill a request

Marketing Information

When you choose to subscribe to marketing communications, we may collect:

• Your name

• Email address

• Marketing preferences

• Information about how you interact with our emails or promotions

We only send promotional emails to customers who have agreed to receive them. You may unsubscribe at any time by using the unsubscribe link included in a marketing email.

Device and Website-Usage Information

When you visit our website, Shopify and connected technologies may automatically collect information such as:

• Internet Protocol address

• Browser and device type

• Operating system

• Approximate location based on your IP address

• Time zone

• Pages, products, and links you view

• Search terms

• Referring website

• Shopping-cart and checkout activity

• Cookie identifiers

• Information about how you interact with the website

How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, submit a form, subscribe, or contact us

• Automatically through cookies, pixels, logs, and similar technologies

• From Shopify and service providers that help operate our store

• From connected advertising, analytics, email, social-media, or business tools, when those services are enabled

• From an authorized person acting on your behalf

How We Use Personal Information

We may use personal information to:

• Operate and maintain our website

• Process payments and fulfill orders

• Arrange scheduled pickup or approved local delivery

• Create custom, personalized, wedding, or event orders

• Communicate about orders, inquiries, pickup changes, events, or customer service

• Maintain customer accounts and order records

• Detect fraud, misuse, or security concerns

• Improve our website, products, services, and customer experience

• Understand website traffic and customer interest

• Send marketing communications when you have opted in

• Manage Paw-tners in Enrichment, wholesale, event, and business relationships

• Enforce our policies and agreements

• Meet accounting, tax, regulatory, and legal obligations

• Establish, exercise, or defend legal claims

We limit our collection and use of personal information to information that is reasonably relevant to these purposes.

How We Share Personal Information

We may share personal information with companies that help us operate Echo’s Treats and provide our services.

These recipients may include:

Shopify

Shopify provides our ecommerce platform, checkout, payment processing, order-management tools, security features, customer accounts, analytics, and related store services.

Payment and Financial-Service Providers

Payment processors and financial institutions receive information needed to authorize payments, prevent fraud, process refunds, and complete transactions.

Business and Technology Providers

We may use service providers for:

• Website hosting and store operation

• Email and marketing communications

• Website analytics

• Advertising

• Customer forms

• Memberships or subscriptions

• Reviews

• Accounting and recordkeeping

• Fraud detection and security

• Technical support

These providers may process personal information only as needed to provide their services or as otherwise permitted by law and their agreements with us.

Pickup, Delivery, Event, and Business Partners

When necessary to complete an approved delivery, event, business order, or pickup arrangement, we may share limited information with the relevant service provider, venue, event organizer, or business partner.

Legal and Professional Purposes

We may disclose personal information:

• To comply with a law, regulation, subpoena, court order, or lawful government request

• To protect the rights, property, safety, or security of Echo’s Treats, our customers, or others

• To investigate suspected fraud or illegal activity

• To accountants, attorneys, insurers, or other professional advisers

• In connection with a potential sale, merger, financing, reorganization, or transfer of the business

With Your Direction or Consent

We may share information when you request or authorize us to do so.

Sale, Sharing, and Targeted Advertising

Echo’s Treats does not sell personal information in exchange for money.

Our website may use Shopify features and connected analytics or advertising tools that collect information about website activity. Depending on the technology used and the law that applies, disclosing certain identifiers or browsing activity to advertising partners may be considered “sharing,” “targeted advertising,” or a “sale” of personal information even when no money is exchanged.

Where applicable, you may opt out by:

• Using the Your Privacy Choices or data-sharing opt-out link displayed on our website

• Adjusting your choices through our cookie banner

• Using a supported browser-based opt-out preference signal, such as Global Privacy Control

• Emailing support@echostreats.com

We do not knowingly sell sensitive personal information.

Cookies and Similar Technologies

Cookies are small files placed on a browser or device. We and our service providers may use cookies, pixels, tags, and similar technologies to:

• Keep the website and checkout functioning

• Remember cart contents and preferences

• Maintain security

• Process transactions

• Understand website usage

• Measure marketing performance

• Personalize content or advertising, when permitted

The types of cookies used may include:

Necessary Cookies

These support core functions such as navigation, checkout, account access, fraud prevention, security, and privacy preferences.

Functional Cookies

These remember preferences and improve website features.

Analytics Cookies

These help us understand how visitors use the website and which pages or products receive attention.

Advertising Cookies

When enabled and permitted, these may help measure advertising or show more relevant promotions across different websites and services.

You can manage nonessential cookies through the cookie banner when one is displayed. You may also control cookies through your browser settings. Blocking certain cookies may prevent parts of the website, cart, account, or checkout from working correctly.

Because Shopify and connected services may update their technologies, the specific cookies used may change over time.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods depend on the type of information and why it was collected. For example:

• Order and transaction records may be retained to meet tax, accounting, warranty, fraud-prevention, and legal requirements.

• Custom-order and customer-service communications may be retained while an order or concern is active and afterward when needed for business or legal records.

• Marketing information may be retained until you unsubscribe or request deletion, subject to records needed to document your preferences.

• Cookie and website-usage information may be retained according to the duration established by Shopify or the applicable service provider.

• Information related to disputes, claims, or legal obligations may be retained until the matter and any applicable retention period have ended.

When information is no longer reasonably needed, we may delete it, anonymize it, or securely dispose of it.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no website, internet transmission, electronic-storage system, or payment system can be guaranteed to be completely secure. You are responsible for protecting your account credentials and notifying us if you believe your information or account has been compromised.

Your Privacy Rights

Depending on where you live and the law that applies, you may have the right to:

• Confirm whether we process personal information about you

• Access categories or copies of your personal information

• Correct inaccurate personal information

• Request deletion of personal information

• Obtain certain information in a portable format

• Opt out of targeted advertising

• Opt out of the sale or sharing of personal information

• Withdraw consent where processing is based on consent

• Request information about the third parties to whom personal information has been disclosed

• Use an authorized agent to submit certain requests

• Appeal a decision regarding a privacy request

• Receive equal service without unlawful discrimination for exercising a privacy right

These rights may be subject to legal exceptions. For example, we may need to retain certain records to complete a transaction, comply with tax or accounting rules, prevent fraud, resolve a dispute, or meet another legal obligation.

Minnesota Residents

To the extent the Minnesota Consumer Data Privacy Act applies, Minnesota residents may have rights to:

• Confirm processing and access categories of personal data

• Correct inaccurate personal data

• Delete personal data

• Obtain certain data in a portable format

• Opt out of targeted advertising, sale, or qualifying profiling

• Obtain a list of specific third parties to whom personal data has been disclosed

• Submit a request through an authorized agent

• Appeal the denial of a privacy request

Submitting a Privacy Request

Submit a privacy request by emailing:

support@echostreats.com

Please include:

• Your name

• The email address associated with your order or interaction

• The right you wish to exercise

• Enough information for us to locate the relevant records

We may request additional information when reasonably necessary to verify your identity or an authorized agent’s authority. We will not require you to create a new account solely to submit a request.

We will respond within the period required by applicable law.

Appealing a Decision

If we deny or do not fully grant your privacy request, you may appeal by replying to our decision or emailing support@echostreats.com with the subject line:

Privacy Request Appeal

Please explain why you believe the decision should be reconsidered. We will review and respond to the appeal as required by applicable law.

Children’s Privacy

Our website and products are intended for a general audience and are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13. If you are a parent or legal guardian and believe a child has submitted personal information to us, contact support@echostreats.com so we can review and, when appropriate, delete it.

Sensitive Personal Information

Echo’s Treats does not ask customers to provide Social Security numbers, government identification numbers, medical information, financial-account passwords, or other highly sensitive personal information through our ordinary website forms.

Please do not send this type of information through a contact form, order note, email, or social-media message.

Third-Party Websites and Services

Our website may link to websites, social-media pages, local businesses, event organizers, or other third-party services.

We do not control the privacy, security, or content practices of those third parties. Their own privacy policies apply when you leave our website or interact directly with their services.

Processing in Other Locations

Shopify and other service providers may process and store personal information in the United States and other locations where they or their service providers operate.

Privacy and data-protection laws in those locations may differ from the laws where you live.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our website, services, technology, legal obligations, or business practices.

The updated version will be posted on this page with a revised “Last updated” date. When required by law, we will provide additional notice or an opportunity to withdraw consent before materially different practices apply to previously collected information.

Questions and Complaints

For questions, concerns, privacy requests, or complaints, contact:

Echo’s Treats LLC
support@echostreats.com